Tours To Lapland by Firebird Reviews

What real clients say about our service

The greatest feeling we experience in our working day is the satisfaction of hearing from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review, you can do so by visiting third-party website of Trust Pilot.

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Deborah L.
from Australia:
Australia
4

Overall a magical trip

Traveled to Finland

Overall a magical trip, thank you.
The hotel in Rovaniemi not the best in terms of service and food but the hotel in Helsinki was exceptional, thank you

Published, May 29, 2021
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Lawrence
from United States:
United States
5

Words fail me. What is beyond extraordinary?

Traveled to Russia

The travel consultants at Firebird Tours worked with me to develop an itinerary to Kizhi Island and the Murmansk region that suited my preferences for overnight train travel and snowshoeing. The tour guides were all personable, knowledgeable, and passionate about their cities. The hotels were modern and first-rate.

This Northern Lights adventure was fantastic. Thank you, Firebird tours, for making it happen for me!

Published, Feb 22, 2021
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Amy
from United States:
United States
5

Great trip

Traveled to Finland

Everything ran seamlessly!

Published, Jan 10, 2021
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Mike D.
from United States:
United States
5

Awesome trip

Traveled to Iceland

Overall this was a great trip. A great many interesting things to see and do.

Published, Jul 22, 2021
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John M.
from United States:
United States
5

We had an excellent time

Traveled to Finland
We had an excellent time. The guides were all fantastic, we would give them more than five points if we could. Esp. the dog sled guide!!! We did miss having enough time in Helsinki due to our 24-hour flight delay, but the guided tour of the city was very good. I did make some calls because transportation was late and all were answered promptly with great information so just a note saying there may be a fifteen-minute leeway for pickups. Thank you so much for a great introduction to Lapland!
Published, Jul 22, 2021
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Gabriele A.
from Australia:
Australia
5

Northern Lights Tour

Traveled to Finland, Sweden
Great trip everything went very well. Great Hotels.Thank you Firebirds.
Published, Jul 22, 2021
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Eileen L
from Singapore:
Singapore
4

One day hiccup

Traveled to Norway

Overall the trip arrangement was good except for the first day. Our flight was delayed and the driver didn’t wait for us. After calling Firebird emergency, they arranged a transfer for us. 

Published, Jul 22, 2021
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Eileen L
from Singapore:
Singapore
4

One day hiccup

Traveled to Norway

Overall the trip arrangement was good except for the first day. Our flight was delayed and the driver didn’t wait for us. After calling Firebird emergency, they arranged a transfer for us. 

Published, Jul 22, 2021
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Victor G
from United States:
United States
5

Everything was perfect except...

Traveled to Norway

Everything was perfect except the northern lights did not show....I'm just going to come back another time. Thank you for all your support

Published, Mar 01, 2021
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Peggy
5

Our trip to Norway was a delight

Traveled to Norway

The activities and hotels were outstanding and my group enjoyed the variety and quality of the itinerary.  Every local activity started on time and exceeded our expectations.  Since we had not traveled previously with Firebirds, we did not know if our expectations would be met.  But the trip was better than we anticipated.  At the onset of our trip, our flight was canceled twice, so arrangements needed to change to the hotel and airport drivers, and our travel coordinator made all of the updates quickly and easily.

Published, Feb 15, 2021
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